Patient Support & Resolution

Clear guidance when you need to understand your care. A fair, structured path forward when something has gone wrong.

Patient Support & Clinical Resolution

Healthcare can be difficult to navigate, and harder still when the outcome is not what you expected.
Patients and families often feel unheard, while hospitals and doctors may feel a concern has been
misunderstood.

Medical Opinion Asia helps on both fronts. Our patient support team gives you independent, clinically
informed support through your care. And through Medo Asia (MACRS), our Clinical Resolution Service,
we help patients, families and healthcare providers resolve concerns about care fairly, confidentially and
without going straight to court.

Business people discussing various issues during meeting in office

Patient Support: guidance through your care

For patients and families who want to understand their situation and make confident decisions.

  • Explain your diagnosis, test results and treatment options in plain language
  • Arrange an independent second opinion from our network of more than 85 senior specialists
  • Help you prepare questions before key consultations
  • Review hospital bills and insurance queries with you
  • Help you obtain and organise your medical records

Medo Asia (MACRS): when a concern about care needs resolving

For patients, families and providers who need a fair and structured way to settle a concern about
treatment, communication or cost.

  • Independent clinical review of what happened, by senior clinicians in the relevant specialty
  • Facilitated discussion between the patient or family and the hospital or doctor
  • Structured resolution meetings, held in confidence
  • A clear written summary of what was agreed
  • Referral to legal advisers where a matter cannot be resolved by agreement